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      Adopting your Hypervolt

      Adopt single or multiple Hypervolt chargers via Bluetooth or dashboard with step-by-step instructions.

      Adoption refers to the process of pairing your Hypervolt with your account, allowing you to manage and monitor activities on the Hypervolt app.

      Adopting with the Hypervolt App

      1. Turn off the Hypervolt charger at the fuse board and wait for 5 seconds before turning it back on.

      2. Launch the Hypervolt app on your smartphone and sign in using desired credentials.

      3. The app will automatically detect the available charger. Follow the on-screen instructions to complete the adoption process.

      Q: Why does my charger show as unavailable on the app when I try to adopt the Hypervolt?    

      The Hypervolt app uses your phone’s Bluetooth capabilities to scan for the charger’s BLE signal. If this signal is not active or cannot be detected, the charger will appear as “unavailable”. To activate the BLE signal, power down the Hypervolt at the isolator, leave it off for about 5 seconds, and then power it back up.

      Adopting with the Hypervolt Web Dashboard

      If Bluetooth adoption isn't feasible, you can use the Hypervolt dashboard to adopt your charger manually.

      1. Open your web browser and go to dashboard.hypervolt.co.uk.

      2. Enter your login credentials.

      3. Locate your adoption token, which can be found on the base of the Hypervolt. Input the token into the appropriate field on the dashboard.

      4. Follow the prompts to finish adopting your charger.

      Tips When Troubleshooting

      • If you can’t find your charger using Bluetooth, ensure that your smartphone’s Bluetooth is turned on and your charger is powered.
      • If the adoption token is missing, contact Hypervolt support for assistance.

      How to Adopt Multiple Hypervolt Chargers to Your Account

      You can add additional chargers to your account. To do this, navigate to the settings menu in the app and tap on Add New Charger. 

      Step-by-Step Guide to Adding a New Charger

      1. Turn off the charger at the fuse board and wait for 5 seconds and then turn the charger back on.

      2. Open the Hypervolt app on your smartphone and sign in to your account.

      3. In the app, tap the settings icon located on the home screen.

      4. At the top of the settings menu, just below your currently adopted charger's serial number, you'll see an option labeled 'Add New Charger'. Tap this option.

       


      5. The app will guide you through the charger adoption process with clear, step-by-step instructions. Ensure your phone’s Bluetooth is turned on and you are within 5 meters of the charger you want to adopt.

      6. Once one charger is successfully adopted, repeat the process for any additional chargers.

      Tips for Adopting Multiple Chargers

      • Stay within range: Be sure you are close enough to each charger (within 5 meters) for Bluetooth adoption to work smoothly.
      • Use the Hypervolt dashboard: If you face issues with Bluetooth adoption, try 
        manual adoption using the Hypervolt dashboard and your adoption token.

      Q: Why does the app indicate that my Hypervolt is adopted to another account when I try to adopt it?   

      • The Hypervolt app supports registration through email, Google, or Apple, with each method creating a distinct accounts. Please verify that you are entering the correct login information and the correct sign-in method.
      • When first commissioning the Hypervolt, your installer may temporarily adopt it for testing purposes. It's also possible that the Hypervolt may not have been unlinked from the installer account.