Your Hypervolt may fall offline if the WiFi signal strength at the location of the Hypervolt drops below the recommended threshold -60dBm.
Power Cycle
If the Hypervolt has fallen offline due to a temporary dip in signal strength, there are a few ways you can restore the WiFi connection. A straightforward method that is often very effective is to reboot the charger:
- Locate the isolator.
- Isolate the circuit bringing the isolator switch down.
- Wait 5 seconds, and then return the switch to the original upward position.
The isolator is located either on the property main fuse board (main consumer unit) or on a separate dedicated fuse board. Trace the power cables lead back from the Hypervolt unit to the source. The switch will usually be labeled ‘EV’ or ‘Hypervolt’.
Connect with the Hypervolt Hotspot
If the initial power cycle fails, try connecting to the WiFi using the Hypervolt Hotspot.
Keep in mind, when you are completing these steps, you will have a 5 minute window. If you've re-started your Hypervolt and the 5 minute window has passed, you may have to restart it again.
- Turn mobile data OFF.
- Repeat the power cycle steps
- Stand next to the Hypervolt. Once you have done this - open your phone's WiFi Settings and find the ‘hypervolt’ network
- Connect to the hypervolt hotspot.
- Wait for it to be connected; it might say ‘connected without internet’ but that’s fine. (If it asks for a password it's the adoption token).
- Go to your phone’s web browser and go to ‘hypervolt.energy’. This takes you to the WiFi setup page. If this doesn’t load try please check you are still connected to the Hypervolt network.
- Select your WiFi network from the list and insert the Wifi password.
- The charger’s LED lights should turn solid blue if you have successfully connected.
The Adoption Token and serial number are on a small white label at the base of the unit. You may need to unwind the charging lead to see the sticker.
Having trouble connecting with the Hypervolt Hotspot? Here are a few tips that can help.
- If the web page shows the charger is connected but the App still shows offline, the wifi password might be incorrect.
- If the hypervolt.energy page fails to load, make sure your phone's auto-reconnect and mobile data is turned off.
- If the Hypervolt Hotspot is not available, note that there is a 5 minute grace period to establish the internet connection after each reboot. After five minutes, you will need to reboot the charger again to re-enable the Hypervolt Hotspot
FAQs
Q. Why am I getting a network error on the app?
If your Hypervolt is offline or struggling to maintain stable internet connection, you'll encounter a network error on the App. You may also see the LEDs around the outer edges pulse white.
Q. Why is my Hypervolt falling offline?
This often occurs if the WiFi signal strength drops below the recommended threshold (-60dBm). If the signal remains weak for an extended period, the charger might fail to reconnect. Ensure your WiFi signal is strong where the charger is installed, or consider using a WiFi extender to improve the signal strength.
Q: How can I stop the charger from falling offline?
A: You can take preventative measures by placing any WiFi boosters to a mid-point between the Hypervolt and router to ensure a stable connection is made.