Adopting your Hypervolt

Adopt single or multiple Hypervolt chargers via Bluetooth or dashboard with step-by-step instructions.

Follow the steps below to link your Hypervolt charger to your account for easy management and monitoring. 

Adopting with the Hypervolt App

1. Turn off the Hypervolt charger at the fuse board and wait for 5 seconds before turning it back on.

2. Launch the Hypervolt app on your smartphone and sign in using desired credentials.

3. The app will automatically detect the available charger. Follow the on-screen instructions to complete the adoption process.

Adopting with the Hypervolt Web Dashboard

If Bluetooth adoption isn't feasible, you can use the Hypervolt dashboard to adopt your charger manually.

1. Open your web browser and go to dashboard.hypervolt.co.uk.

2. Enter your login credentials.

3. Locate your adoption token, which can be found on the base of the Hypervolt. Input the token into the appropriate field on the dashboard.

4. Follow the prompts to finish adopting your charger.

How to Adopt Multiple Hypervolt Chargers to Your Account

Follow these steps to adopt additional chargers to your Hypervolt account.

Step-by-Step Guide to Adding a New Charger

1. Turn off the charger at the fuse board and wait for 5 seconds and then turn the charger back on.

2. Open the Hypervolt app on your smartphone and sign in to your account.

3. In the app, tap the settings icon located on the home screen.

4. At the top of the settings menu, just below your currently adopted charger's serial number, you'll see an option labeled 'Add New Charger'. Tap this option.

5. The app will guide you through the charger adoption process with clear, step-by-step instructions. Ensure your phone’s Bluetooth is turned on and you are within 5 meters of the charger you want to adopt.

6. Once one charger is successfully adopted, repeat the process for any additional chargers.

FAQs 

Q: What does it mean to adopt a charger?

Adopting a Hypervolt refers to the process of pairing your chargepoint with your user account. This allows you to manage and monitor the charger through the Hypervolt app.

Q. Where can I find my adoption token?

The adoption token and the serial number can be found on the bottom of your Hypervolt enclosure on a white label next to the serial number.

Q: Why does my charger show as unavailable on the app when I try to adopt the Hypervolt?    

The Hypervolt app uses your phone’s Bluetooth capabilities to scan for the charger’s BLE signal. If this signal is not active or cannot be detected, the charger will appear as “unavailable”. To activate the BLE signal, power down the Hypervolt at the isolator, leave it off for about 5 seconds, and then power it back up.

Q: Can I link more than one charger to my account?    

Yes, you can add additional chargers to your account. To do this, navigate to the settings menu in the app and tap on ‘Add New Charger.’ Then, follow the on-screen instructions to complete the adoption process. Ensure your phone’s Bluetooth is enabled and that you are within a 5 metre range of the charger you wish to adopt.

Q: Why does the app indicate that my Hypervolt is adopted to another account when I try to adopt it?   

This message indicates that the charger is currently associated with another account. This can happen for a number reasons. The Hypervolt app supports registration through email, Google, or Apple, with each method creating a distinct account. It is essential to recall the credentials you originally used to sign up. Please verify that you are entering the correct login information. If you remain uncertain, we recommend reaching out to our support team for further assistance.

It's also possible that the Hypervolt may not have been properly unlinked by the installer.