Hypervolt Upgrade Policy

Official policy on upgrading to our latest generation devices

Introduction:

Explore the Hypervolt Upgrade Policy, a dedicated pathway for V2 owners to elevate their experience by transitioning to our advanced V3 Pro EV chargers, enriched with exclusive incentives and a simplified installation process.

Eligibility:

  • Customers Eligible: Owners of Hypervolt V2 and V3 products.
  • Validity: Applicable to products with both active and expired warranties.

Discounts and Pricing:

  • Product Discount:
    • Unlock a 20% discount on our superior V3 Pro range as an eligible owner.
    • Discounts can be transferred, adhering to specific guidelines.
  • Installation Price:
    • Avail special installation pricing for direct upgrades using existing wiring.
    • Standard installation pricing applies for transferred discounts to non-original owners.

Pricing

We are proposing a 20% discount on retail pricing for customers wishing to upgrade to our latest generation devices, in line with wholesale pricing.

Warranty:

  • Transitioning to a V3 Pro product will automatically reset the warranty to:
    • A full 3 years for standard warranties.
    • A comprehensive 5 years for those with additional warranty extensions.

Transferring Discounts:

  • Transfer of Discount:
    • The 20% product discount may be transferred once per serial number, subject to Hypervolt’s notification and verification.
    • The discount can be transferred to a friend or family member
  • Non-Transferable Installation Pricing:
    • Special installation pricing is exclusively available to original owners upgrading directly and is not transferable.
    • Should a customer decide to transfer their discount voucher, installation will be subject to full installation pricing. Hypervolt relies on its trusted network of over 2000 UK installers to offer our customers UK wide installation, and our partners will go through a standard quotation process for any new installation
  • One-Time Transfer:
    • Each eligible serial number permits a single 20% discount voucher transfer. Once utilised, further transfers or re-applications of the discount using the same serial number will not be permitted.

Upgrade Procedure:

  • Application:
    • Initiate your upgrade via our digital platform or through our customer service, supplying all relevant product and installation data.
    • This can be achieved by contacting us on sales@hypervolt.co.uk, or via phone call/Whatsapp to +44 (0)333 090 3093
  • Validation:
    • Our team will verify ownership and eligibility, based on your serial number and purchase history with Hypervolt devices.
  • Scheduling Installation:
    • Upon validation and payment, coordinate with our certified technicians for installation.
    • To qualify for the advantageous "swap installation" price, the Hypervolt Home 3 Pro upgraded chargepoint must be installed in the very same location as your old chargepoint, including the same wiring
    • Any modifications to the installation deemed substantial by our installation partners are likely to be charged extra

Multiple Device Upgrade:

  • Ensure to provide an eligible serial number for each unit you wish an upgrade, maintaining policy adherence for each device.
  • There is no upper limit on the number of pre-existing units we can upgrade. If you have purchased multiple Hypervolt units, we will be offering you a discount voucher for each and every eligible serial number.

Non-Standard Installations and Alterations:

  • Non-Standard Installations: Separate charges apply for non-standard installations or alterations outside of the standard installation pricing.
  • Pricing Negotiation: Discuss and finalise pricing independently with our authorised partner installer for all non-standard requests.
  • Service Agreement: Establish a clear service agreement, documenting agreed-upon services and pricing.

Device Collection and Recycling:

  • Device Collection: Upon request, Hypervolt can collect old devices for recycling, without providing a trade-in value.
  • Recycling: Device recycling is entirely optional and conducted only at the customer's behest.

Smart Charging Regulations Notice:

  • In adherence to Smart Charging Regulations from December 2022, Hypervolt V2 devices are no longer legally resalable within the UK, but our service teams would be delighted to assist you with recycling the units and safely disposing of any waste material in accordance with best practices for waste of electronic components

Terms and Conditions:

  • Offers are subject to product and service availability.
  • Promotions and other discounts such as the "Hero" discount can be amalgamated, offering customers an additional £25 discount if they qualify
  • Hypervolt maintains the right to modify or withdraw this policy at any time without prior notice.
  • Policy compliance with legal standards is assured.

Customer Service:

Connect with our customer service team via our hotline, email, or chat support on our website for any assistance or inquiries related to your upgrade.


Hypervolt thanks all our patrons for their unwavering support. We're thrilled to facilitate your transition to our premium V3 Pro range, ensuring a superior and advanced EV charging experience.