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Hypervolt Home 2.0 – Getting Started

Introduction

Thank you for choosing Hypervolt, our team know you will be pleased by how easy it is to install and how amazing the functionality is of your new Home 2.0 Smart EV Charger. 

Hypervolt aims to provide customers with state-of-the-art equipment embracing industry leading smart features backed up by excellent customer service.

The Hypervolt Home includes advanced built in automatic monitoring systems for intuitive use and to ensure your safety.

This guide will provide instructions on how to correctly install and operate your new charger; by reading this guide it will ensure you or if you are an installer, your customer receives the best experience when using the charger. 

Safety Notice 

The installer and end user must read and fully understand the safety instructions provided. Disregard of or actions contrary to the safety information and instructions contained in this document, printed on the device or by other way given may lead to one or all of the following: 

  • Injury or potential death of the operator, installer and any other third parties. 
  • Improper operation, function and damage of the charger. 
  • Damage to the vehicle on charge, building electrical systems and the surrounding environment. 

In addition failure to adhere to any of the safety precautions, notices, advice and instructions set out in this guide or by other way given in relation to either the installation or operation of this and all other Hypervolt products will invalidate the warranty.  

This document is intended to be used as a reference guide for the installation and operation of the Hypervolt Home 2.0 EV Charger. The product images shown are for illustration purposes only and may not be an exact representation of the product. Hypervolt Limited reserves the right to make changes to the specifications and processes of the product and documentation at any time and without prior notice.

The Hypervolt Home 2.0 charger has been designed, developed and manufactured to satisfy requirements, safety dispositions and norms in accordance with the directives presented in the declaration of conformity.

Disposal 

Important information for the correct disposal of the product in accordance with Directive 2012/19/EC. At the end of its useful life, the product should not be disposed of as urban waste. It must be taken to a collection centre for special and differentiated disposal or to a distributor that provides this service.

Getting to know your Hypervolt: Product Overview

What comes in the box ? 

Installation: Getting Started 

Please read before starting your install!

  • Hypervolt products must be installed by suitably qualified trained personnel only.                
  • Above all else the Requirements for Electrical Installations as set out in BS7671 (as amended) must be followed with special attention to section 722.
  • In addition to the above the guidance given in the “Code of Practice for Electric Vehicle Charging Equipment Installation” (as amended)  by the IET must also be followed.
  • If you are unsure about any part of the installation of a Hypervolt product you must obtain clarification from our technical department before proceeding.
  • After installation and within 48hrs the unit must be registered as having been installed. This is done by scanning the QR code on the side of the unit or online. This is to validate the warranty, failure to do so will void the warranty. Installers should aim to do this before leaving site.

Location of Important Components 

  1. Incoming Supply Connections (up to 10mm²)
  2. Tethered Cable Connections
  3. Incoming Supply Cable (HyperConnect)
  4. Tethered Cable with Plug
  5. Top Mounting Holes
  6. Bottom Mounting Holes
  7. Fan Connection
  8. CT Connection (Current Clamp)
  9. RCD Connection
  10. ALM Adjustment Dial
  11. Derating DIP Switches
  12. Raspberry Pi
  13. LED Front Plate Connection
  14. Cutout for Additional Cable Gland
  15. CP Connection
  16. RJ45 Hardwire Connection
  17. Ethernet Port
  18. RCD

Installation: Enclosure Parts

A – Back Box

B – LED Plate 

C – Front Enclosure

Installation: Mounting

Before removing the LED Plate (B) we recommend first mounting your Hypervolt charger.

Please note the following; 

–  The mounting site should be flat, away from extreme external influences and close enough to the EV to prevent the tethered cable causing a trip hazard. 

–  There are many different fixings that can be used depending on the material being fixed to so please provide the ones most appropriate, no fixings are supplied.

– The unit comes with a cardboard mounting template however a metal version can be purchased.

– Pole Mounts are available for purchase should you opt to install your Hypervolt as a freestanding charger. 

STEP 1

Use the cardboard drilling template supplied with your Hypervolt to mark out the mounting holes for the back box (B).

Your Hypervolt unit and accompanying holster should be fixed between 0.5m and 1.5m above the ground. We recommend the holster position in the diagram is the best place for it relative to the Hypervolt’s position.

Drill out all 4 fixing holes and fit the top 2 screws (5) leaving them 10mm out. For brick the recommended would be to use a 5.5mm SDS drill, Red plugs & 4x40mm screws. Hang the Hypervolt on to the top two screws.

STEP 2

Insert the bottom 2 screws (6) then tighten all 4 up pinching the unit up tight to the wall.

Make sure the unit sits level and adjust if required.

Installation: Accessing the Connections

STEP 3

The Hypervolt has a removable LED plate which should be removed to access the connections and then replaced before the front enclosure (C) is fitted.

To remove simply pull up on the top two tabs and unhook the plate. 

Separate the square white cable joint behind pressing down on the latch to release it. The unit will be shipped with this connector already disconnected however still take care on first removal just in case.

Put the LED Plate back in the box to keep it save until you refit it.

Installation: Wiring and Connections

The Hypervolt requires two types of connections; one for supplying power and one for sending CT information (Load Management (ALM), Solar Input etc.)

The CT connection can also be used for hardwiring internet if a primary Wi-Fi connection is not available or too weak, please refer to our website on this. Cat5 cable should be used for the CT/Hardwire connection as it contains enough cores for all eventualities. Hypervolt can supply HyperConnect Cable which contains the power & data cable (Cat5) all in one for a neater easier install. Cables should only come in via. the bottom gland positions. Position (14) can be drilled out and a gland fitted to bring in a separate data cable and maintain separation. Separate data & power cables should not be run directly next to each other outside of the unit.

STEP 4

Connect the power cables to the incoming terminals (1) and tighten to 2Nm. We recommend using ferrules on stranded cables. Pictured is HyperConnect (3) cable available from us. Do not use powered screwdrivers to tighten terminals.

Tighten the CTS Gland provided to hold the incoming cable in place.  If you are using an SWA cable then the CTS gland should be replaced for an SWA Gland (Not Provided).

STEP 5

Connect the Cat5 cable to the CT green plug (8), use the brown pair keeping the White/Brown cable to the left and the Brown to the right. Remember to joint the White/Brown to the White cable a the CT and the Brown to the Black.

If you need hardwired internet use the remaining Orange and Green pairs terminated in an RJ45 plug which can be inserted in the RJ45 socket (9). More details of this are on our website.

Installation: Power and CT Connection

STEP 6

There are two methods of connecting the Hypervolt to an electrical supply (Connection Method 1 or 2) which can be done using a further two methods of wiring (1 Wire Method or 2 Wire Method).

Connection Method 1: 

A separate consumer unit spurred into the existing meter tails is installed just for the use of the Hypervolt unit. HyperConnect (1 Wire Method Orange cable only) is run from the Hypervolt unit and a joint made within the consumer unit to the CT Clamp Cable. If you are not using HyperConnect then run a separate supply cable and separate Cat5 cable for the CT (2 wire method Orange & Black Cables) these cables must not be run directly alongside each other. 

Connection Method 2:

This is the same as above apart from the supply is taken from an existing consumer unit. Remember not to share an RCD with another circuit. Both wiring methods can still be used.

For Both Methods

Connect the power cable to a suitably sized protective device. The Hypervolt takes a maximum load just below 32A. Consideration should be given to if a 32A or 40A device is used based upon the operating environment. A 32A device may run too warm and trip out prematurely over a long charging period if it is between other loaded devices. The Hypervolt must be on an individual (not supplying other circuits) A Type RCD double pole device. If an RCD is used an additional MCB (32A or 40A) will need to be included for overload protection. If an A Type RCBO (32A or 40A) is to be used please remember this must also be double pole.

Installation: Refitting the LED Plate

STEP 7

Once you have finished wiring in your Hypervolt charger, you will need to re-fit the LED plate (B). First reconnect the square white LED cable connector back together,

it should click. Put the top two tabs of part (B) over their locators on the top side of the back box (A). Now pull down on the middle bottom edge of part (B) and click

the bottom into place. Take care not to trap any cabling between parts A & B.

Installation: Fitting the Front Enclosure

STEP 8

Lastly slide the front enclosure (C) onto the unit and secure using the four M4 screws supplied in the box. A small amount of pressure will be required on the front or the front enclosure to line the holes up. Please take care not to cross thread the screws and certainly do not do these up using a powered tool such as an electric screwdriver. Spare screws and captive square bolts are supplied if you lose or damage one. To change the captive bolts first pop out the green retaining peg.

Installation: Monitoring and Protection Devices 

CT (Current Transformer) often called Current Clamp or CT Clamp

The single CT clamp supplied must be fitted to measure the main load on the property and discover solar export.

The CT clamp provided should go around the main incoming Live (Brown or Red) meter tail with the arrow pointing in the normal direction of current flow (Please refer to page 10 for further installation instructions). It is equally important that the wires from the CT clamp go the correct way round inside the Hypervolt unit, the White Wire should go in the LEFT and the Black Wire should go in the RIGHT of the green connection plug (8). If you extend the wires remember to follow these connections through. Details of how to test the CT clamp are on page 15.

The CT Clamp should be positioned where it will measure the total load on the property. If you wish to position it in a different location due to practicality permission should be sort from Hypervolt first. Be aware that positioning other than at the origin of the supply will limit the functionality of the Hypervolt.

Note: The CT clamp wiring can be extended up to 40m using Cat5e cable or 80m using HyperConnect cable.

RCD (Residual Current Device) 

An RCD is a safety device used to ensure that the charger stops supplying electricity in the event that there is an electrical fault to earth. 

The Hypervolt has built-in 6mA DC protection but no built-in AC protection, it must therefore be connected to an individual “A” Type Double Pole RCD or RCBO not exceeding 30mA; complying with IEC61008-1 /IEC61009-1 / IEC60947-2 / IEC62423.

PEN Fault Protection 

Hypervolt chargers have built-in PEN fault protection which means they can be connected to a PME (TN-C-S) incoming service which shares Neutral & Earth in the same conductor. There is no requirement to install an additional earth rod. In the event that the Protective Earth and Neutral (PEN) conductor becomes damaged/disconnected our PEN Fault system will isolate all conductors to protect the user from potential danger a PEN fault presents. 

Overheating Sensing

Hypervolt chargers have built-in temperature sensors; in the event where it recognises there is too much heat being generated it will reduce the current being delivered to the EV, this will ensure the charger is not damaged as a result of overheating. 

Installation: Automated Load Management

ALM (Automated Load Management) Testing 

  1. Isolate the supply to the Hypervolt & remove the cover.
  2. Locate the ALM setting dial (10) in the bottom left corner of the PCB (Printed Circuit Board).
  3. Set the ALM dial to “2”. Take care to set the dial correctly, note that it comes from the factory set to “0”.
  4. Replace the cover and turn the power back on.
  5. Plug the Hypervolt into your EV testing adaptor and set the adaptor to “C” (Car Charging), the bolt on the front of the charger will go green.
  6. Turn on the customers kettle to increase house load to above 10A.
  7. Watch that the green bolt on the front of the Hypervolt decreases.
  8. Turn the kettle off and check the green bolt extends back.
  9. Isolate the supply to the Hypervolt & remove the cover.
  10. Set the ALM dial (10) back to the required load setting (60A is 6, 80A is 7 & 100A is 8). You might choose to set this to 60A even if the main fuse is 100A. 
  11. Replace the cover and turn the power back on.

ALM will not function if the CT clamp is not fitted.

Top tip: It is a good idea to carry a basic amp measuring clamp meter with you as part of your installer kit. This way you can measure the amperage being drawn by the property to confirm it starts under 10A.

Installation: Maximum Operating Current

It is possible to limit the maximum current the Hypervolt Charger will operate at by permanently derating the unit using the internal dip switches. This is called a “Hard Set” as opposed to a “Soft Set” which can be done from the app.

Setting the Maximum Operating Current (Hard Set)

1. Isolate the supply to the Hypervolt & remove the cover.

2. Locate the “Hard Set” dip switches (11) in the bottom left corner of the PCB.

3. The dip switches are factory set to the maximum 32A.

4. Change the first two dip switches to your required maximum output as per the following positions:

5. Replace the cover and turn the power back on.

Reducing the maximum operating current can sometimes be requested by your DNO and should be done using the Hard Set method only not the soft set.

Using your Charger

LED Statuses 

Your smart EV charger helps to indicate what the charger is doing using the LED bolt on the front and the ring around the front enclosure. Please note these colours will only show if your charger is set to the “No Effect” LED Mode.

Blue

Solid: Ready to use, no car plugged in.

Pulsing: Plugged in and waiting for car to start charge 

Rapid Pulsing: Stopped from the app. 

If the Ring is Pulsing White there is no internet connection.

Green

Solid: Car is charging.  

Reduced bolt size indicates lower charging rate due to activation of ALM safety system or derating of charger.

Flashing: Waiting on random delay (page 25)

Purple

Solid: Set to scheduled charge but no car plugged in.

Pulsing: Car plugged in, waiting to start charging accordingly to set schedule.

Yellow

Solid: Charger inhibited due to lack of solar export (Super Eco Mode Only)

Pulsing: Insufficient solar power to charge vehicle. 

Orange

Solid: Charger Locked

Flashing: A Locked charger is trying to be used.

Red

The Charger’s safety system has activated. The unit is no longer charging your car.

Check status in the Hypervolt App and refer to troubleshooting on page 27. 

Installation:App Setup

We recommend installing the Hypervolt app, this enables you to control and monitor the charger. The app is free and can be downloaded from either the Google Play Store (Android) or App Store (Apple). Follow the instructions below to get set up for the first time.

Create an Account

On the “Sign Up” page fill in your email address and your own unique password.

Google or Apple account users can sign up using the icons above.

Sign In

Re enter your details each time you need to sign in. Click “Forgot my password” if you cannot remember or you want to change it.

Adopt a Charger

When you first sign in there will be no chargers adopted to your account so click start to begin. 

You must be stood next to the charger to complete the next steps.

Select a Charger

Select the charger shown on the list  as “Available”. Units already assigned to an account will show as “Unavailable”.

Adoption Issues

It will take a few seconds to get your charger adopted. Don’t walk away from the Hypervolt during this process. If you get an “Error” screen just move closer and click try again.

Connect

Once the Hypervolt is adopted the next screen will display the Wi-Fi networks available in your area.

Choose the Wi-Fi network you wish to connect your Hypervolt to, type in the password and hit “Connect. 

Its very important that the signal strength is below -70dBm for a reliable connection.

Connection Issues

If the network is not available or you have typed in the password wrong you will see this screen. 

Just click continue to try again.

Success!

Once the Wi-Fi network has been connected the LED ring around the Hypervolt will change from pulsing white to solid blue.

You now need to wait 5 minutes for the app to be useable. Tick the box to confirm you know to wait.

Ready to Go

Now the app is connected you can control any of the functions from anywhere in the world so long as your phone has an internet connection. 

To confirm all is good why not try changing the LED mode or brightness?

Using your Charger: App Basics

The information below should help you get started with the basics of using your charger with the Hypervolt app. A more in depth guide is available on our website.

Using your Charger: App Settings

To configure your charger and access key information you can do so under ‘settings’ in the app. Tap on the Gear Icon in the top right corner.

Using your Charger: Charging Modes

Plug and Charge

Use the button top left to change between “Plug & Charge” and “Schedule Charge”

The left of the green tab will show you which charger you are controlling.

Pull the green tab down to see what chargers you have adopted to this account and switch between them or add more.

Scheduled Charging

You can use Schedule charging mode to select when your Hypervolt charges your car maybe to match up with a cheap rate tariff. See the scheduling page for more detail. (For more help see page 23) 

Note your charger comes preset with a default schedule (page 26)

Solar Charging

Solar charging mode provides 3 choices: By tapping the arrow below the locking icon you can switch your charger to use the following ; 

‘Super Eco Mode’ – Uses only solar energy to charge your car. (Minimum of 1.4k kW / 6amps power/current needed) 

‘Eco Mode’ – Prioritises solar energy but if the sun goes in or energy produced drops too low it reverts to a stable 1.4kW trickle charge from the grid & solar or just grid.

‘Boost Mode’ – Charges at full power (7kW/32amps) using any available (solar and grid) power.  

Using your Charger: Scheduling

Accessing ‘schedule charging’

To access schedule charging settings, simply tap on the mode button which will be showing “Plug and Charge” or “Schedule Charge” and select “Schedule Charge” on the next screen.

Saving the session

After tapping ‘next’ you will be presented with the summary of the sessions you have set, to change tap ‘back’ otherwise tap ‘apply’. You will have now saved your schedule charging session(s) to your charger. 

Using your Charger: Web Portal

There is a secondary method to get the Hypervolt adopted to your account and control a limited number of the charger functions. We call this the “Web Portal” method. This method is best done on a laptop or desktop computer as it has been designed for users without smartphones. Go to www.hypervolt.co.uk

Creating an Account & Adopting a Charger

First create an account by clicking on “Sign Up” then “Sign In” using the same details*. Once you have created your account and signed in you will be taken to an adoption page if no chargers are associated to the account. Your adoption token can be found on the sicker provided with the Hypervolt unit.

*If you have already created an account or adopted your charger through the app, you can simply sign in using the same account details.

Accessing the dashboard

If you already have an account click on “Sign In”. To access the dashboard click on “Profile” then “My Dashboard”

Your Dashboard

Once you have finished setup you can now access the dashboard. 

From here you will be able to view your charger usage and access a limited number of your charger settings and controls. 

In the Schedule Charging section you can set up the times you would like the charger to operate to match your favoured energy tariff.

Using your Charger: Getting Online via the Hotspot

There is a secondary method that you can used to get your Hypervolt Online. We call this the “Hotspot Method”. It’s useful is you are having Bluetooth connection issues or don’t have an account. This is best done on a smart phone.

1. Adjust your settings

If you are connected to a Wi-Fi network temporarily turn off ‘auto connect’ or tap ‘forget the network’ and ensure your mobile data is turned off as well.
Note: Before tapping ‘forget the network’ make sure you have your network password noted so you can reconnect it later.

2. Finding the hotspot

Go to your wifi settings and search for a new Wi-Fi network, amongst your list of connections your hotspot should appear as ‘Hypervolt-xxxx’ (note xxxx represents a mixture of numbers and letters). 

3. Connecting to the hotspot

Next open your browser i.e. Safari or

Google Chrome and type in the address

bar ‘hypervolt.energy’. When the page

loads check you are in the ‘network’ tab.

Alternatively use this IP address:

172.16.73.1

4. Connecting to Wi-Fi

Tap on the Wi-Fi network you want to connect to and fill in the password in the box below. 

5. Review

Tap ‘next’ and an information page will come up giving you an indication of signal strength. Make a note of this and tap ‘next’. It needs to be better than -70dBm.

6. Confirmation and charger status

You will be presented with the confirmation page, please read through and then tap ‘connect’. The ring around your Hypervolt charger will change from pulsing white to solid blue to confirm connection. 

Regulation Changes Notice

(Applies All Hypervolt’s Sold After 30th June 2022)

The government commitment that all new cars & vans must be fully zero emissions by 2035 will significantly increase the demand on the electricity system. To help manage this demand “Smart Charging” of Ev’s by “Smart Chargers” has always been encouraged and the new 2021 No 1467 Regulations just enforce some further requirements of “Smart Chargers”. The Hypervolt Home series have always been smart chargers and already complied with most of the changes but here is a bit more information about what’s new:


Note to Installers: Any default settings changed to enable testing of the Hypervolt Unit must be set back to the default setting upon completion of the installation. Setting – Your Hypervolt – Default Schedule and Random Start – Both Set to On.

Default Schedule

Your Hypervolt will come with a pre set off peak schedule. A pop up window will let you know this on the “Select Mode” page. 

You can opt out by either changing the schedule, choosing Plug & Charge or unselecting “Default Schedule” on the Your Hypervolt page.

Random Start

Your Hypervolt will come pre set to do a random start every time a charging session starts in

Boost Mode whether that be from a schedule or a straight Plug & Charge. The charge will

start anytime up to 10 minutes. The delay will be shown just below the Hypervolt icon on the

start page. The charging indicator will change from “Waiting” to “Charging” when the random

delay is over. You can opt out of this by unselecting it on the “Your Hypervolt” page.

Technical Specification

Product Information

Model: Hypervolt Home 2.0

Connection Capacity: Single Phase, 7kW AC

Charging Connector: Tethered, IEC 62196/Type 2 OR SAE J1772/Type 1

Tethered Cable Length (m): 5 / 7.5 / 10

Dimensions (mm): 328 (H) x 243 (W)  x 101(D) 

Mounting Type:  Wall/Pole mounted

Colour:  Ultra White/ Ultra Black / Space Grey

Weight: 5.2 Kg

Unit Material: ABS composite

Charging Protocol / Mode : Mode 3 (compliant with IEC 61851-1)

Connectivity

WiFi: Wi-Fi 802.11b/g/n @2.4 GHz 

Bluetooth: Adoption via bluetooth low energy

GPRS/3G/4G: Optional

Network Security: State-of-the-art Cryptography Engine for fast and secure WLAN Connections with 256-Bit Encryption.  

App: Charger control functions via the Hypervolt app.

Electrical Properties

Rated supply voltage: 230V AC – Single Phase  (± 10% AC) 

Rated power: 7.4 kW 

Output supply: AC 230V 7.4 kW Single Phase 

(Note: May vary based on vehicle make and model as well as electrical installation setup.) 

Mains Frequency: 50 Hz

Rated impulse withstands voltage: 4000V 

Rated peak withstands current: 1000A @ 1ms

Energy Monitoring: Power and energy monitoring via. MID grade meter.

Rating against shock: Class I Equipment 

Type of system earthing: TN-C-S & TN-S (PEN Fault Protection) or TT

Electromagnet Compatibility (EMC): Classification Type B 

Standards and Compliance

EMC Compliance: EN 61000-6-3:2006, EN 61000-6-2:2019

Safety Compliance: Low Voltage Directive (LVD) 2014/35/EU, EN 60950-1:2006 + A11 + A1, EN 60950-22:2006

EV Charging Compliance: Fully compliant with Amendment 1 of BS7671:2018. EN 61851-1:2019, EN 61851-21:2002, EN 61851-22:2002, IEC 62196-1, IEC 61851-1, BS 7671:2018 + A1:2020.

Environment 

Operating Temperature: -25 to 40 °C

Operating Humidity: Up to 95% RH, non-condensing

Environmental Protection:  IP54

Pollution degree: 3

Maximum Altitude Level: 2000m 

Protection

Built in RCD: Internal 6mA DC ground fault current detection (compliant with BS 7671:2018). 

Built in PEN Fault: Comes with integrated PEN fault protection compliant with Amendment 2 of BS7671:2018.

Current Limit: Power and energy monitoring as standard; optional MID grade metering is available.

Overcurrent protection: Upstream circuit breaker (not supplied)

Mechanical impact protection: IK08

Features

Status Indication/HMI: Multi-colour LED ring along the side of the enclosure and via the logo on the front of the enclosure. 

Charging modes: Eco, Super Eco and Boost

Additional

Access: Non-restricted 

Use: Can be operated by ordinary people. (Keep clear of children / the unit should only be opened for servicing and repairs which should be conducted by Hypervolt approved personnel only, please see page 3 for safety notice). 

Troubleshooting

1. I am not able to control my charger using the App at home

First check your Hypervolt is online by confirming the solid blue light all around the outside of the unit. A Slow pulsing white confirms its offline in which case go to Settings – Network – Change Network and follow the Instructions to reconnect.

If the Hypervolt is online check that your smartphone is also reliably connected to either your wi-fi network of a mobile network which provides broadband. Sometimes especially if you are on your driveway your smartphone might be fighting between using your home wi-fi and the mobile network to help turn one or the other off in your phones settings.

2. I am not able to control my charger using the App away from home

So long as your Hypervolt is connected to the internet (Wi-fi or Hardwired) you can control it from the App anywhere in the world so long as your smartphone has a good internet connection itself.

Be warned your phone might give the impression it is connected to the internet when in fact it is not. Often phones showing 3G are getting a very low connection rate or are in the process of moving to a 4G mast, the illusion is that you have a connection when in fact you don’t, try opening a webpage you have not been to before and see what happens. Believe it or not this also happens on 5G connections. Some Apps look like they are working but all they are doing is showing information stored on your phone during times of poor connection, the Hypervolt App needs to get live data from the charger so of course cannot use this tick.

3. The charger looks off and no lights are showing 

This could mean that there is no power reaching your Hypervolt device. Usually as simple as a circuit breaker that is off or has tripped. Please check the circuit breaker and make sure that it is ON. Press the test button on an RCD/RCBO style circuit breaker to test that it works. 

Have you checked the circuit breakers of your unit but the charger is still looks off? 

It could be that you have turned the LED brightness down to 0%, check in the app (Settings – LED Brightness) and turn them back up to 100%

4. The charging session does not start 

There are a few reasons why a charging session might not start: 

  • The vehicle is scheduled to charge at a later time. 
  • The vehicle is completely charged, hence it cannot
    charge anymore. 
  • The vehicle may have an error, check the vehicle for any messages. 
  • The charging plug is not connected properly, unplug the charging connector and re-connect. 
  • The charging plug may be dirty or damaged, ensure that it is in good condition. 

5. The charging cable does not disconnect from the vehicle 

The Hypervolt Home device is unfortunately not responsible for locking the cable inside your vehicle charge port. It is the electric vehicle which must release the charging port lock in order to allow the cable to be safely disconnected. 

It could be that the vehicle did not end the charging session. You must end the charging session from the vehicle before removing the charging cable. Check the vehicle user guide in order to ascertain how this is done for your particular make and model. Although each vehicle has different requirements for stopping the charging session, the charge port unlock button is usually found in the centre console, near the driver’s door or on the key fob.

If you are really stuck most vehicles have an emergency release cable you can pull, consult your cars manual to locate this.

6. The charging session finished earlier than expected and my car battery is not full 


Please check that your vehicle does not have a maximum charge limit set which is limiting the battery charging to a level less than full. 

Some vehicles have this setting available to the driver in order to reduce congestion at the motorway charging services. 

7. The charging time is greater than expected 

When a vehicle’s charging session is almost complete, the charging speed and input power begin to fall below the maximum available. Please check your vehicle’s dashboard for an indication of the charging power and whether it is at the level you expect it to be.

8. Vehicle only charges at a lower power than expected 

Please check the specification of your vehicle make and model and verify the maximum power figures for AC Mode 3 charging. Some vehicles have a maximum charging power of less than what the maximum a Hypervolt Home  device can deliver. 

If the vehicle always charges at a lower power than specified for its make and model, and has never charged at a higher power, please check whether a power limitation has been enabled during your installation (Hard Set) or if you have the current limited in the app (Soft Set).

9. The charger is displaying a pulsing red colour 

The Hypervolt Home device has detected a problem during your charge session. Firstly try reseting the charger by turning it off then back on after 5 minutes. 

If the problem persists there may be a problem with your car or electrical supply. Contact Hypervolt support.

Download a Printable Version

Updated on 1 July 2022

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